1. Digital product scope
All purchases are digital goods delivered through account access and licensing tools in the client portal.
2. Refund eligibility
Refund requests are reviewed case-by-case, based on delivery status, account usage evidence, and support verification.
3. Non-eligible cases
Refunds may be denied for completed digital delivery with confirmed account access and successful entitlement activation.
4. Request process
Contact support with order ID, account username, and a short reason. Our team will respond with next steps.
5. Resolution timeline
Approved refunds are processed through the original payment channel based on provider processing times.